SECTION 7 – PRODUCT GUARANTEES, RETURNS AND INVENTORY REPURCHASE

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7.1 – Product Guarantee
Regeneca offers all RETAIL customers a thirty(30) day 100% percent money back guarantee on product purchases that are returned unopened in original packaging. If, for any reason, a RETAIL customer that made a purchase through a Regeneca replicated site is dissatisfied with any Regeneca product, that RETAIL customer may return their product to REGENECA for a replacement or full refund within thirty (30) days of purchase less Shipping and Handling. Shipping costs are not refundable. Refunds will be issued within 4-6 weeks upon receipt and verification of the returned product.

7.2 – Return Policy
Any IBO who encounters a situation that might merit a return should immediately contact Customer Service. Regeneca offers a 30-day, unopened, and in restockable condition money back guarantee on Regeneca products.

A Customer Service agent will assist you with the proper procedure for returning product. To insure accurate processing or returned orders, in no case should an IBO or customer return a shipment before speaking with a Customer Service representative. To eliminate errors in processing, any product returned not accompanied by a Return Merchandise Authorization Number (RMA) will result in the IBO’s account being temporarily placed in a “hold” status pending resolution of the issue. Your cooperation is appreciated.

Once you have contacted Customer Service and received your RMA number, please mail your return to the appropriate Return Center. The Location can be found on the packing slip that accompanied your order. Please ensure that you clearly mark the RMA number outside of each returned box.

Any merchandise being returned to our Regeneca Return Center must be sent pre-paid. IBOs are encouraged to use a traceable means of transport, as Regeneca is not responsible for items lost in transport. A credit will be issued for 100% of the product purchase price, less shipping and handling and a 10% restocking fee, to the credit card originally used for payment or by the original payment method within 4-6 weeks upon confirmation of receipt of the returned product.

When an IBO pays for a product with a check or ACH and then returns the product, there will be a minimum of thirty (30) days before a refund check will be issued unless the IBO provides a copy of the paid bank draft from his or her financial institution. The 30-day waiting period will begin the day the order is shipped. After the waiting period has expired and Regeneca has received the returned product, a refund check will be issued for 100% of the product order, less shipping and handling and a 10% restocking fee, provided the bank draft has cleared.

The IBO’s account will receive a “negative sale” for the returned order(s). The IBO will not be qualified to earn bonuses until the “negative sale” has been replaced by another sale of equal or higher volume points. Any advancement in the Regeneca Compensation Plan, bonuses or awards achieved as a result of these purchases by the returning IBO will be reversed and the amount(s) deducted from the IBO’s refund. The Company will place a debit on the account(s) of the upline IBOs for any commissions, rebates, bonuses or awards received or paid on product returned from an IBO.

If an order has been returned by the carrier due to insufficient address, undeliverable, et., Regeneca will contact the IBO, either by phone or email, within twenty-four (24) hours to advise them of the returned order. If Regeneca does not receive a response from the IBO within forty-eight (48) hours, the order will be cancelled and the money refunded back to the IBO.

If any product from a qualifying purchase is returned, the balance of the qualifying amount for the month must be repurchased in order to remain qualified with sufficient volume. Large orders of 1000PV or more cannot be returned. If an IBO returns more than $300.00 in products in any twelve (12) consecutive month periods, it shall constitute the IBO’s request to cancel his or her IBO Agreement, and the return shall be treated as an inventory return pursuant to Section 7.2.

7.2.1 – Damaged Goods
Regeneca is dedicated to shipping quality products. However, some goods may become damaged during the course of shipment. It is the responsibility of the Regeneca IBO to verify the condition of each item upon receipt of the order and refuse to accept any damaged goods. If a damaged shipment is left at the door or if an IBO discovers after the fact that any part of their shipment has arrived in less than satisfactory condition, the IBO must immediately contact Customer Service. To insure accurate processing of damaged orders, in no case should an IBO return a shipment before speaking with Regeneca's Customer Service Department. If the IBO discovers that one (1) to six (6) packets of RegenErect or RegeneSlim are damaged in shipping, the IBO must contact Regeneca’s Customer Service Department. Regeneca will replace the number of damaged packets or cartons to the IBO. If the IBO discovers that more than six (6) packets of RegenErect or RegeneSlim are damaged in shipping, the IBO must retain the damaged product and contact Customer Service. Regeneca will contact the shipping company to assess the damaged product. The IBO’s account will be temporarily placed in a "hold" status pending resolution of the issue. Your cooperation is appreciated.

7.2.2 – Replacement Orders
In a rare case that a Regeneca IBO does not receive his or her order, the IBO must report the missing shipment to Customer Service within fifteen (15) days from the date of their original order and Regeneca will issue a replacement order.

7.2.3 – Incomplete Orders
Incomplete Orders or shipping discrepancies should be reported to Regeneca Customer Service immediately.

7.2.4 – Back-Orders
Items that are on back-order will be shipped as soon as stock becomes available. Credit for the products on back-order will be applied to the volume period during which the products were ordered and paid.

7.2.5 – Tracing Shipments
If a Regeneca IBO has not received his or her order within fifteen (15) days from the date of shipment (five (5) days for Postal Priority), it must be immediately reported to Regeneca Customer Service. Regeneca will attempt to trace the shipment. To trace the shipment, Customer Service will require the sales order number, as well as the item(s) missing from the order. IBOs may also trace their own shipments online in the Regeneca Back Office of MyRegeneca.com, depending on the shipping method chosen. Please note that every package is considered a separate shipment by the transport company, and consequently, all of the packages in a particular order may not arrive on the same day. IBOs have a maximum of fifteen (15) days from the date of an order to report that items have not been received. After this period, the order will be considered as delivered in full.

7.3 – Return of Sales Aids/Inventory by IBOs Upon Cancellation
IBOs may cancel the IBO Agreement within three (3) days of execution and receive a full refund of all distributorship fees. Upon cancellation of an IBO’s Agreement, the IBO may return any sales aids held in his or her inventory or product inventory for a refund. IBOs may only return sales aids or inventory that he or she personally purchased from Regeneca (purchases from other IBOs or third parties are not subject to refund) and which are in Resalable condition and which have been purchased within one year prior to the date of cancellation. Upon receipt of Resalable sales aids or inventory, the IBO will be reimbursed 90 percent of the net cost of the original purchase price(s). Shipping charges are not refundable. If the purchases were made through a credit card, the refund will be credited back to the same account. Inventory certified as sold under the 70% Rule is not available for return.

7.3.1 – Buy-Back Policy
Any Regeneca IBO who resigns and wishes to return product to the Company should notify Regeneca of his or her intention by contacting Customer Service. Regeneca will repurchase the products that are in restockable and resalable condition at a price equal to 85% of the original sales price, minus shipping and handling and a 10% restocking fee, provided that the IBO has complied with all the terms and conditions contained in these policies. The IBO has thirty (30) days from the date of resignation to return product. The letter must list all the items to be returned, the quantities of each item and the sales order number(s) under which each of the items was most recently purchased. Products will not be considered resalable if they are unusable (i.e., shelf life has passed, the product has been opened or the product or version of the product is no longer carried by Regeneca). Once the IBO contacts Customer Service regarding buy-back, he or she will be provided with a Return Merchandise Authorization Number (RMA), as well as the address to which the merchandise should be shipped. This Return Merchandise Authorization Number must be clearly marked on the outside of each box being returned. Any merchandise being returned must be sent prepaid. IBOs are encouraged to use a traceable means of transport, as Regeneca is not responsible for items lost in transit. Once the merchandise has been processed, the account will be credited or a refund processed in the manner of original payment (i.e., a credit will be issued on the credit card originally used for the product purchase). Any advancements in the Regeneca Compensation Plan, bonuses or awards achieved as a result of these purchases by the returning IBO will be reversed and the amount(s) deducted from the IBO’s refund. The Company will place a debit on the account(s) of the upline IBOs for any commissions, rebates, bonuses or awards received or paid on product returned from an IBO.

7.3.2 – Montana Residents
A Montana resident may cancel his or her IBO Agreement within fifteen (15) days from the date of enrollment, and may return his or her sales aids for a full refund within such time period.

REGENECA INTERNATIONAL, INC.
1 Technology Dr, Suite C-515
Irvine, CA 92618

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